Privacy Policy

1. Introduction

Muragdoorb Media ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website muragdoorb.media and use our services. This policy complies with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Newsletter subscription preferences
• Communication history and preferences
• Feedback and survey responses

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website
• Device information

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and maintain our services
• To send newsletters and marketing communications (with your consent)
• To respond to your inquiries and provide customer support
• To improve our website and services
• To analyze website usage and trends
• To comply with legal obligations
• To protect our rights and prevent fraud

4. Legal Basis for Processing (PIPEDA Compliance)

Under Canadian privacy law, we process your personal information based on:

• Your explicit consent (e.g., newsletter subscriptions)
• Legitimate business interests (e.g., website analytics, fraud prevention)
• Legal obligations (e.g., record-keeping requirements)
• Performance of a contract or service

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our website and business
• When required by law or legal process
• To protect our rights, property, or safety, or that of others
• In connection with a business transaction (merger, acquisition, etc.)
• With your explicit consent

6. Data Storage and Security

We implement appropriate security measures to protect your personal information:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Access controls and employee training
• Data backup and recovery procedures

Your personal information is stored on secure servers located in Canada and may be processed by service providers in other jurisdictions with adequate privacy protections.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected:

• Newsletter subscriptions: Until you unsubscribe or request deletion
• Contact inquiries: 3 years from last contact
• Website analytics: 2 years
• Legal compliance: As required by applicable laws

8. Your Privacy Rights

Under Canadian privacy law, you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Withdrawal of Consent: Withdraw consent for processing at any time
• Portability: Receive your personal information in a structured format
• Complaint: File a complaint with the Privacy Commissioner of Canada

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience. For detailed information about our cookie practices, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

12. International Data Transfers

While we primarily store data in Canada, some service providers may process data in other countries. When transferring data internationally, we ensure adequate safeguards are in place to protect your privacy rights.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes (if you've subscribed to our newsletter)

14. Contact Information

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

15. Privacy Commissioner Contact

If you have concerns about our privacy practices that we cannot resolve, you may contact:

16. Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with this policy, please do not use our website or services.